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Privacy Policy

Last updated: October 28, 2025

Door Doctor VA provides garage door repair and installation services in Northern Virginia. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect on our website, why we collect it, how we use and protect it, and your rights regarding that data.

Information We Collect

  • Personal Information You Provide: When you use our contact form or otherwise communicate with us, we collect the information you voluntarily submit. This includes your full name, email address, phone number, and the type of garage door service requested. We use this information solely to respond to your inquiry and provide the requested services.
  • Technical and Analytics Information: We may automatically collect certain technical data when you visit our website. This can include your IP address, browser type, device information, and pages visited. We use this data to maintain our website and improve our services. For example, we use Google Analytics to analyze traffic and usage patterns in an aggregate, non-identifying way. Google Analytics uses cookies and similar technologies to collect this information.

All information we collect is limited to what is relevant for our business purposes and services.

How We Use Your Information

We use your information for the following purposes:

  • To Provide Services and Support: We use your contact information to communicate with you about your service request, schedule appointments, provide quotes, and answer questions. We fulfill your requested garage door repair or installation services using the details you supply.
  • To Improve Our Website and Services: We analyze the technical data to monitor website performance and user experience. This helps us improve our site and better serve you.
  • Legal Compliance: We may use or disclose personal information as required by law or to respond to legal requests (for example, a court order or subpoena). We may also use your information to enforce our rights and terms of service.
  • No Marketing or Sales: Door Doctor VA does not send marketing emails or newsletters. We will never send you promotional emails unless you specifically consent. We do not sell or rent your personal information to any third parties.

By collecting and using your data only for the purposes above, we comply with applicable privacy laws. As one expert summary notes, a compliant privacy policy must explain what personal data is collected and why. We believe in transparency: we collect and use data only as described here.

Google Analytics and Tracking

Our website uses Google Analytics, a service provided by Google, Inc., to collect and analyze information about how visitors use the site. Google Analytics helps us understand website traffic and usage patterns. The data collected is aggregate and does not directly identify you as an individual user. Google Analytics may collect information such as pages visited, time spent on the site, referring URLs, and other usage data. We have not enabled Google’s advertising features (e.g. remarketing or advertising cookies) on our site, so Google Analytics is used only for basic traffic analysis.

  • No Personal Identification: Google Analytics does not collect your name, email address, or other personal identifiers through our site. It may use your IP address to estimate location, but Google’s terms require anonymizing or hashing IP data.
  • User Opt-Out: You can opt out of Google Analytics tracking. Google provides an Analytics Opt-out Browser Add-on which prevents the Google Analytics JavaScript from sharing information. Alternatively, you can visit Google’s Analytics Opt-out page to opt out of tracking for all sites that use Google Analytics. Disabling cookies in your browser or using private browsing mode can also limit tracking. For more information on Google’s data practices and privacy controls, see Google’s Privacy Policy.
  • Cookies: We do not use advertising cookies or tracking pixels beyond the Google Analytics cookie. If you disable cookies on your browser, Google Analytics may not work properly, but you can still browse the site.

Data Storage and Security

Door Doctor VA takes data security seriously. We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. For example:

  • We use encrypted (HTTPS) connections when you interact with our website, which helps prevent eavesdropping on data in transit.
  • Your data is stored on secure servers and databases. Access to your personal information is limited to authorized employees or contractors who need it to provide our services.
  • We use industry-standard security technologies (such as SSL/TLS and firewalls) and procedures to safeguard the information we collect.

Despite these measures, no system can guarantee 100% security. As one privacy guidance notes, we must implement reasonable security measures to protect user data. We regularly review our security practices and update them as necessary to keep your information safe. If a data breach were to occur, we would notify you and take steps to mitigate harm in accordance with legal requirements.

Sharing and Sale of Personal Information

  • No Sale of Personal Data: We do not sell, rent, or trade your personal information to any third parties. We explicitly state that: “[Company Name] will not sell personal data… belonging to website visitors, users, and other consumers.” In our case, Door Doctor does not and will not sell your personal data.
  • Service Providers: We do not use outside marketing or sales partners. We may share personal data only with trusted service providers who assist us in operating the website and providing services (for example, our web hosting provider or customer relationship software). These providers are contractually bound to use your information only to perform services on our behalf and to keep it confidential.
  • Legal Requirements: We may disclose personal information if required by law or if necessary to protect our rights, property, or safety (for example, in response to a subpoena or other legal process).

Because we do not sell data, California’s CCPA “Do Not Sell My Personal Information” requirement does not apply in the usual sense. We do not have a data brokerage component and have never shared personal data with advertisers. If that changes, we will update this policy accordingly. Currently, your data remains with us unless you request its deletion (see Your Rights below).

Your Privacy Rights

Depending on where you live, you may have certain legal rights regarding your personal data. We make every reasonable effort to comply with applicable privacy laws in the U.S.:

  • California Residents: The California Consumer Privacy Act (CCPA) grants California residents several rights. For example, you have the right to know what personal information we have collected about you, the right to correct inaccurate information, and the right to delete personal information we have collected from you (subject to some exceptions). You also have the right to opt out of the sale of your data – although, as noted, Door Doctor does not sell personal information. We will not discriminate against you for exercising these rights. For more detail, see California’s official privacy resources.
  • Virginia Residents: Under the Virginia Consumer Data Protection Act (VCDPA), you have similar rights. These include the right to confirm whether we are processing your data, access your personal data, correct inaccuracies, delete data we have about you, and obtain a copy of your data. You also have the right to opt out of the processing of your data for targeted advertising or sale (Door Doctor does not engage in those activities)
  • Other U.S. Residents: Other states (such as Colorado, Connecticut, Utah, etc.) have enacted privacy laws granting rights like accessing, correcting, or deleting personal data. We will honor those rights as applicable.

To exercise any of these rights (for example, to request access, correction, or deletion of your personal data), please contact us using the information below. We do not charge a fee for exercising your privacy rights, and we will not ask you to login or provide additional personal information to process your request beyond what we already have on file. We aim to respond to all requests promptly and within any legal timeframes (often 30 or 45 days).

Changes to This Privacy Policy

We may update this Privacy Policy from time to time (for example, when we add new services or if laws change). If we make material changes, we will post the revised policy here with a new “Last updated” date. We encourage you to review this page periodically. Your continued use of our website after any changes means you accept the updated policy.